I’ve barely nibbled on the food, so I can’t say much about its quality one way or another. What I can do is tell a little story.
Based on some online reviews, I finally plunged in and took advantage of SeamlessWeb. Not the most illustrative name around; basically it’s a service that lists restaurants which deliver to your area, and allows you to order online. No surcharge or anything. What’s swell about this, aside from theoretically not having to bother with the phone, is the breadth of participating establishments. At any time you might see a Jamaican barbecue joint, a Japanese restaurant, two or three Indian places, a vegan sandwich shop, and several pizza places. They only show the stores that should be open, so there’s little chance of confusion or fuss.
Again, in theory.
Granted the night of a blizzard was not the best night to order out. I wasn’t aware of how bad it was out there, as earlier in the day the snow was rather delicate. So my wife and I found a decent-looking Indian restaurant called Bombay Heights, put in our orders, set a tip, and submitted. We immediately got a confirmation, which said to expect the food in 30-45 minutes. Okay, fine. We set to our individual tasks and waited.
An hour later, we were hungrier. My wife suggested that I call the restaurant. Nobody answered. I then called SeamlessWeb. I found myself on hold for several minutes. One of the hold messages suggested that I send an email to customer support for immediate attention. I did so, and sat around for another half an hour. Eventually I called the 1-800 number again. Finally we got through. My wife snatched up the phone and reported that it had been 90 minutes since our order, and that we couldn’t contact the restaurant. The lady at SeamlessWeb tried to contact them, and also failed. She then refunded us our money, and gave us a 25% off coupon for our next SeamlessWeb transaction.
Okay, fine. We toasted up some cheese sandwiches and curled in bed with some Cap’n Crunch. My wife kept musing about how horrible she would feel if that delivery actually turned up.
After another hour, there was a buzz at the door. It was the dude from the restaurant. I opened the door, and there was a wall of snow outside. It was like I had opened a portal to Nunavut. The delivery guy was shaking and miserable. With a mind to how horrible it was out there, we tipped him another ten bucks and marveled that he managed to make the delivery at all.
In retrospect there was probably only the one guy working at the restaurant, and he had to take time out to deliver the food himself. And even then it took him hours just to make it up the block. So the food was late; okay, fine. It was still warm when we got it. And the mere fact of its delivery was kind of amazing.
In turn we called SeamlessWeb back up again, and asked that they reverse the reversal on our charge. I’ve no idea if this food is any good, but the guy prevailed in delivering it. We’re not going to penalize him for circumstances beyond his control.
Basically the point of this review is, if nothing else you will get your order one way or another. And it will be wrapped well, and warm. Even if it means slogging an inch at a time through a hurricane of snow.